Virtual Care

Submit an E-Visit

Complete an online questionnaire (E-Visit) through your MyChart account to get a diagnosis and treatment plan from your Specialty Physicians of Illinois provider for common conditions.

Our E-Visit service is available for the following conditions:

• • • Cough
    • Diarrhea
    • Heartburn
    • Painful Urination
    • Red Eye
    • Sinus
    • Vaginal Discharge/ Irritation

To use the E-Visit service, you must:

• • • Be an existing patient of a participating Specialty Physicians of Illinois provider (Primary Care, Internal Medicine or Pediatric).
    • You must be located in the state of Illinois.

This topic will guide you to join a video visit from a direct link that your provider or staff will send to your smartphone and/or email. If you have an active MyChart account and would like to join your scheduled video visit from MyChart, please refer to How to Join a Video Visit from MyChart.

Please make sure you have a working internet, camera, microphone, and speakers on your system before you start. You can have great video quality when both you and your provider have a good internet connection and reliable devices. Our video visit platform uses a peer-to-peer video solution, meaning once the video call starts the video data goes directly between you and your provider, not through our servers.

To select the mic, speaker, and camera you want Teams to use for calls and meetings, select  Settings and More > next to your profile picture at the top of Teams and then choose  Settings  >  Devices.

Learn more about how you can access Language Services or auxiliary aids while I am visiting a Franciscan campus

Learn more about the forms of communication that are available.

Depending on what is required for your appointment(s) and your healthcare provider, you may need to complete one or all these steps to complete your Check-in.

eCheck-In makes it easy to save time and conveniently check-in for your upcoming doctor’s appointment from your device or desktop.

This topic will guide you to join a video visit from MyChart.  You must have a MyChart login to use this join method.  If you do not have a MyChart account or wish to join via a direct link sent to your smartphone or email, please refer to Join a Video Visit from a Link (SMS/Email).

Please make sure you have a working internet, camera, microphone, and speakers on your system before you start. You can have great video quality when both you and your provider have a good internet connection and reliable device. Our video visit platform uses a peer-to-peer video solution, meaning once the video call starts the video data goes directly between you and your provider, not through our servers.

No, but we highly recommend it.

Do not use any apps that use your camera or microphone like Facebook, Zoom, FaceTime, Skype, or Google Hangouts.

Do not allow your device to “Sleep” while waiting for your provider to arrive. If your device goes to “sleep” and when you turn on the screen again, you are prompted to “Resume Session”. Please select continue to avoid any disruptions.

No. Do not take or receive phone or video calls because it could end your virtual visit too soon. Ignore or decline an incoming call if already in a session with a provider.

Ensure that you allow access to the camera and microphone when prompted by your browser (refer to step 5). You can also allow permission on the website: