Managing Communication Preferences in MyChart

See login options: MyChart Login

From your MyChart app:

or MyChart for the web:

Click on the menu icon (the button with three horizontal bars) and then select the “Communication Preferences” link shown above.

Within your Communication Preferences activity, you will find general information about all of your available preferences.

You can update any of your personal information by selecting “Review contact information” on the left-hand pane. Your main “Settings” are located immediately below; turning one of these off will turn off all communication for the specified type (Email, Text message, Push Notification, Phone, or Mail).

Email = these messages will be sent to the email you have on file with us, and will be accessible however you read your emails.

• Used for: Service announcements, bills, advertising, updates, surveys, questionnaires, and general communication.

Text Message = these messages will be sent to your cellular service provider, and show up in your texting app on your phone.

• Used for: Text reminders for appointments, billing reminders, and other day-to-day communications.

Push Notification = These messages, (for MyChart users only) will be pushed to your phone or tablet where you have the MyChart application installed and will show up in your Notifications banner.

• Used for: Notifications from the MyChart app (covers most topics). Active MyChart account required.

Phone = These will be sent as automated voice messages to the phone number you have listed. They are automated audio calls that will provide you with basic information over the phone.

• Used for: Voice appointment reminders, surveys, service announcements, and other communications related to your healthcare.

Mail = These are printed letters that will show up to the address you have on file with us through U.S. Postal Service standard mail.

• Used for: U.S. Postal Service correspondence; primarily for bills, information about procedures, and other formal communications.

Your Details pane will have several expandable sections; typically, everyone will have an Appointments section, so I’ll use it as our example.

Click on the arrow on the right (1, above) and the Appointments section (or whatever section you’ve chosen) will expand like the image on the left.

Toggling one of these settings on or off will turn off the settings for all of the Appointments items in the Advanced settings area (2, below).

Once you’ve opened up the Advanced settings area, you will see more granular settings for your Appointments. In the example above, you can toggle Email, Text message, and Phone for Appointment Confirmation. In this area, you can fine-tune your preferences based on your desired type of communication for each individual activity inside the section.

Check out the other Sections, like Messages, Billing, Account Management, and Marketing Preferences (just to name a few) to see what other types of communication we provide!