You can choose how you want to receive certain notifications by setting your MyChart communication preferences. Depending on the nature of the message, you can choose to receive it via email, text, push notifications from the MyChart app – or all three!
Learn MoreLog into MyChart and from the left menu, go to the Preferences section and select the appropriate option.
To protect your health information, your MyChart account will lock after five incorrect login attempts. To have your account unlocked and for assistance resetting your password, please call the MyChart Support Center at 1-877-900-5741.
Go to the Recover Your MyChart Username page to reset your password online. After correctly answering your security questions, your username will be sent to the email address you provided when you signed up for MyChart.
Go to the Password Reset page to reset your password online.
You can call our MyChart Support Center at 1-877-900-5741.
You can access MyChart by two methods:
For information on how to access MyChart, go to Accessing MyChart
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID’s, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 1024-bit RSA encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
With MyChart access, you can manage care for you and your loved ones. Here is how to set up access.
There are several methods by which you can access MyChart for yourself or others you care for. Because MyChart provides access to protected health information, we have specific processes and safeguards in place to ensure access is appropriately granted in compliance with state and federal laws.
MyChart login access is available to eligible patients served by Franciscan Health or our partners. To be eligible for your own MyChart login, you must meet at least one of the following conditions:
Children (age 11 and younger) cannot log into MyChart. However, a parent/guardian can be granted proxy access to the child’s MyChart account as outlined below.
Adults (age 18 and older) can be granted access to another patient’s MyChart account. This is known as Proxy Access. The way this is done depends on the patient’s age and capacity to make their own medical decisions.
When someone is not capable of making their own decisions regarding their healthcare or access to protected health information, special care is needed to ensure that access to their MyChart account as a proxy is appropriate and supported with the proper legal documentation. For this reason, we currently do not allow requests to be submitted electronically for this type of proxy access.
To get proxy access as a caregiver of someone meeting these criteria, please call the MyChart Support Center at 1-877-900-5741 to discuss what documentation is needed based on your situation.
If you are looking for a different type of access, review Accessing MyChart
Learn MoreIn compliance with state and federal laws, there are special considerations for granting proxy access to an adolescent (age 12 to 17 years + 364 days) patient’s MyChart account. Adolescent patients have the right to limit what medical information they share via MyChart. These instructions pertain to requesting Full Adolescent Proxy access, which requires the adolescent patient’s consent.
For information about Adolescent Proxy Access, review Requesting Proxy Access to an Adolescent’s MyChart Account
If you are looking for a different type of access, review Accessing MyChart
Learn MoreIn compliance with state and federal laws, there are special considerations for granting proxy access to an adolescent (age 12 to 17 years + 364 days) patient’s MyChart account. Adolescent patients have the right to limit what medical information they share via MyChart. These instructions pertain to requesting Limited Adolescent Proxy access, which does NOT require the adolescent patient’s consent.
For information about Adolescent Proxy Access, review Requesting Proxy Access to an Adolescent’s MyChart Account
If you are looking for a different type of access, review Accessing MyChart
Learn MoreIn compliance with state and federal laws, there are special considerations for granting proxy access to an adolescent (age 12 to 17 years + 364 days) patient’s MyChart account. Adolescent patients have the right to limit what medical information they share via MyChart. For this reason, there are two types of adolescent proxy access.
Limited Adolescent Proxy Access
A parent/guardian can be granted Limited Adolescent Proxy Access WITHOUT the adolescent patient’s consent. Limit Adolescent Proxy Access is automatically applied to parent/guardians that have been a proxy for their child prior to reaching age 12. Limited Adolescent Proxy Access grants the parent/guardian specific access to key information and features. This includes the ability to view some vaccination records, schedule appointments, and pay bills.
If you have never been a proxy for your child that is now an adolescent, you can review Requesting Limited Adolescent Proxy Access
A parent/guardian can be grated Full Adolescent Proxy Access with consent of the adolescent patient. Full Adolescent Proxy Access enables access to all information and features available. More information on requesting full proxy access can be found by reviewing Requesting Full Adolescent Proxy Access
Learn MoreParents/guardians can be granted proxy access their child’s (age 11 and younger) MyChart account. Proxy access allows the parent/guardian to review the child’s medical history, manage appointments, message the child’s provider, and much more.
NOTE: When a child reaches the age of 12, proxy access for the parent/guardian is automatically changed to Limited Adolescent Proxy Access.
NOTE: If you are a mother who delivered your newborn at a Franciscan facility after May 14, 2024, you may already have proxy access granted through Automatic Newborn Proxy setup.
If you are looking for a different type of access, review Accessing MyChart
Learn MoreThis topic provides instructions for requesting access to MyChart for an adolescent patient (age 12 to 17 years + 364 days).
If you are looking for a different type of access, review Accessing MyChart
Learn MoreThis topic provides instructions for setting up access to your own MyChart account as an adult (age 18 or older).
If you are looking for a different type of access, review Accessing MyChart
Learn MoreYou can make any updates and call our MyChart Support Center at 1-877-900-5741
You can sign up online or you can call our MyChart Support center at 1-877-900-5741.
There are multiple ways to sign up for MyChart. See the topic on Accessing MyChart for more information.
Learn MoreMyChart is a free service offered to our patients.
MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:
With MyChart access, you can manage care for you and your loved ones. Here is how to set up access.
There are several methods by which you can access MyChart for yourself or others you care for. Because MyChart provides access to protected health information, we have specific processes and safeguards in place to ensure access is appropriately granted in compliance with state and federal laws.
MyChart login access is available to eligible patients served by Franciscan Health or our partners. To be eligible for your own MyChart login, you must meet at least one of the following conditions:
Children (age 11 and younger) cannot log into MyChart. However, a parent/guardian can be granted proxy access to the child’s MyChart account as outlined below.
Adults (age 18 and older) can be granted access to another patient’s MyChart account. This is known as Proxy Access. The way this is done depends on the patient’s age and capacity to make their own medical decisions.
To revoke access to your MyChart, log into MyChart and from the left menu, go to the My Family’s Records section and select Family Access Settings. Finally, select the name of the proxy you no longer want to have access and click the revoke access button.
No, due to the sensitive nature of medical information, each adult must establish their own MyChart account. You may request proxy access to each other’s record, but you will need to log in to your own account to view either your own record or your spouse’s record.
Go to Accessing MyChart for more information on proxy access.
Yes, if you are signed up as a proxy for that family member. Click on the icon for the family member you want to ask a question about. You will then be able to view that person’s medical information and can send the question to the appropriate provider. It is very important to access your family member’s account because any communication with your provider from your account will be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Yes, you can. This is called proxy access and allows you (as a proxy) to log in to your personal MyChart account and then connect to information regarding your family member.
Go to Accessing MyChart for more information on proxy access.