FAQs

How Do E-Visits Work?

E-visits are available through your Franciscan Health MyChart account MyChart – Login Page (franciscanmychart.org).

To use the E-Visit service, you will be required to complete an online questionnaire based on your medical condition. Within 1-2 business day after you submit your completed questionnaire, your responses will be reviewed, and your provider will communicate with you via secure MyChart Messaging.

Based on your answers to the questionnaire, your clinician may provide a diagnosis and treatment plan, or they may cancel your E-Visit and recommend that you schedule an in-person visit or video visit to evaluate your condition. If we cancel your E-Visit, you will not be charged.




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