Communication

Stay in Touch with Us with a new number: 32056

For your convenience, Franciscan Alliance and our Affiliates use the dedicated number 32056 to keep you informed about your health and appointments. Through this number, we’ll be providing you with important communications like appointment reminders, test results, prescription refill reminders, follow-up messages, and other important updates- all sent directly to your mobile device.

Why 32056?

Using a dedicated phone number allows us to deliver information quickly and securely. Messages from 32056 are [verified or authorized communication OR official communications] from Franciscan, so you can trust that each text is sent with your care in mind. Our goal is to make it easier for you to stay on top of your health with timely reminders and helpful updates.

If you ever have questions about a message you’ve received from 32056, please don’t hesitate to contact us. We’re here to make managing your healthcare as convenient and straightforward as possible.

Franciscan Alliance and its affiliates use a unique 5-digit “short code” for official text messages. This shorter number, recognized by all major US carriers, is dedicated to secure communication from Franciscan Alliance.  There are two ways to opt out of receiving text messages:

• Option 1: Communication Preferences. You can set your preferences to be notification-specific, meaning you can receive your appointment reminders by text and billing notifications by email. You can also turn off certain notifications from both if you prefer. Review Managing Communication Preferences in MyChart for more information.

• Option 2: Text STOP to 32056.  This will unsubscribe you from all text notifications, including reminders about visits, MyChart account updates, one-time passcodes, billing notices, prescription alerts, test results, and care management.

For more information, visits our SMS Terms & Conditions page.

Get convenient updates about your healthcare with Franciscan Alliance. Simply text START to 32056 to receive timely text messages for everything related to your care. From visit reminders, MyChart account updates, and secure one-time passcodes, to billing alerts, prescription reminders, test results, and personalized care management—stay informed and connected every step of the way. Start receiving essential updates today by texting START to 32056!

Unlike regular phone numbers, this shorter code is specifically registered for Franciscan Alliance, recognized by all major US carriers, and provides a single, trusted source for communication. You’ll now receive all official updates from Franciscan Alliance and its affiliates through this simple, secure code—designed for your confidence and peace of mind.

For more information, visits our SMS Terms & Conditions page.

Patients and proxies of Franciscan Alliance and its affiliates/partners can receive notifications about their care via email, text messages, and push notifications to the MyChart app.  The subject of these notifications include:

• Appointment Reminders/Updates
• New Messages in MyChart
• New Results Available in MyChart
• Video Visit Join Links
• Care Plan Reminders

Any marketing or bulk messaging is sent separately so you can have confidence that the notifications you receive are about your care.

Notification Channels

Notifications can be sent in multiple ways and can be configured based on your preferences.  You can customize your notification to get each reminder in the way you would like to see them.  We send notifications via the following methods:

• SMS/Text Message. Most common for time-sensitive notifications.
  • New Feature: Single Sender Number.  We now send all text notifications from a single number (32056) so you can have confidence that this message did come from Franciscan Alliance or one of its affiliates/partners.
  • New Feature: Reply via Text.  We will soon enable features to allow the ability to reply directly from the text message to manage appointments and pay bills.
• Push Notifications. Similar to text messages, these are available on devices that have the MyChart application installed. You must enable alerts from the app on that device and have an active MyChart account.
• E-Mail. Available for items that are typically less urgent.
• Automated Voice Calls. We can send automated voice notifications for those that wish to receive them.

MyChart users can update and manage their own communication preferences or can call the Engagement Center at 1-833-936-1385 for assistance updating their preferences.  Review Managing Communication Preferences in MyChart for more information.

Notification Content and Privacy

All notification content will be sent with the minimum necessary information while still maintaining value to the recipient.  For more details on the privacy statements for Franciscan Alliance and it’s affiliates/partners, please follow the links available on the Partners page.

You can choose how you want to receive certain notifications by setting your MyChart communication preferences.  Depending on the nature of the message, you can choose to receive it via email, text, push notifications from the MyChart app – or all three!

If you:

• Aren’t receiving expected text alerts or reminders
• Think you might have previously opted out of text reminders via typing “STOP”

Text “START” to 844-516-7917. You should see a message in response similar to the one below: