Paperless Billing is a more secure, convenient and environment-friendly way to view and pay your bills!
Franciscan Health is pleased to announce that all active MyChart patients will transition to paperless statements. Beginning September 24, 2024, you will no longer receive paper statements. Instead, depending on your communication preferences, you will receive future notifications via email, text, and the mobile app when a statement is available to pay in the MyChart Patient Portal. You can indicate your choice between now and September 24 by following the instruction below.
Note: This change does NOT apply to our Putnam Co. partners. There will be no automatic change to Putnam Co. Paperless Billing. Putman Co. patients can still follow the instruction below if you wish to make changes to your Paperless Billing enrollment.
To change your paperless preferences, visit the “Steps” tab on this page.
If you have any questions about these changes or need help changing your paperless preference and contact information, please call us at (866) 903-0436, Monday through Friday 8AM to 6:30 PM (EST).
Thank you for your continued confidence in Franciscan Health for your family’s healthcare needs.
Learn MoreYes. After receiving two statements electronically without payment arrangements, you will be sent a third, final statement via standard mail. Payments or arrangements must be made after the third statement.
You can call the Central Business Office at 1-866-903-0436 with questions. Hours are Monday – Friday 8 am – 6:30 pm ET / 7 am – 5:30 pm CST.
Paperless billing reduces paper waste, and you can view your monthly statement on the MyChart website anytime.
You will receive two electronic statements. If payment still has not been received, a third, final statement will be sent via standard mail.
Paperless billing is a more convenient and secure way to access your statements. Additionally, by going paperless you reduce your impact on the environment. You can even pay your bills online, saving money and using less paper and postage.
Yes, you can print out your electronic statement and send payments the traditional way. Or, you can opt to pay electronically, also on MyChart.
Franciscan will switch MyChart patients over to Paperless Billing on September 24. Current patients will receive several notifications over a six-week period of the switchover and also will receive opt out direction, if that is their choice. Notifications will be delivered through:
Current patients can indicate how they wish to receive billing statements prior to the transition. New MyChart patients will automatically enroll in Paperless Billing after September 24, 2024. Details can be found here on enrolling or opting out prior to September 24.
Yes, you will have the opportunity to opt out of Paperless Billing in your MyChart account. You can follow the instructions below depending on your situation: